Frequently Asked Questions, HomezDecorUAE.com
Orders & Payments
Q: How do I place an order? Simply browse our products, add your favorites to the cart, and proceed to checkout. We accept secure payments via major credit/debit cards and local gateways.
Q: Can I change or cancel my order after placing it? If your order hasn’t been shipped yet, we’ll do our best to accommodate changes. Please contact us immediately via WhatsApp or email.
Shipping & Delivery
Q: Do you deliver across the UAE? Yes! We offer fast and reliable delivery across all Emirates.
Q: How long does delivery take? Most orders are delivered within 2–4 business days. Remote areas may take slightly longer.
Q: Is shipping free? We offer free shipping on select products and promotions. Shipping fees (if any) are clearly shown at checkout.
Returns & Refunds
Q: What is your return policy? You can return eligible items within 7 days of delivery. Products must be unused, in original packaging, and accompanied by proof of purchase.
Q: How do I request a return or refund? Just reach out to our support team with your order number and reason for return. We’ll guide you through the process.
Q: Are there items that cannot be returned? Yes—personal care items, opened electronics, and clearance products are non-returnable unless defective.
Product Support
Q: What if I receive a damaged or defective item? We’re here to help! Contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.
Q: Do your electronics come with a warranty? Yes, select items include a limited warranty. Warranty details are listed on each product page.
Contact & Support
Q: How can I reach your team? You can contact us via: 📧 Email: info@homezdecoruae.com WhatsApp: +92 302 5804625 Live Chat: Available on our website during business hours